Refund and Returns Policy

1. General Overview

At briskmart, we strive to ensure that every purchase meets your expectations. If you are not completely satisfied with a product, you may request a refund or return in accordance with the terms set out below.

2. Eligibility for Returns

2.1. Time Frame

Requests for returns or refunds must be submitted within 30 calendar days from the date you receive the item.

2.2. Condition of Items

Returned items must be in their original condition, unused, and with all original packaging, tags, and accessories included. Items that are damaged, altered, or missing components will not be eligible for a refund.

2.3. Non‑Returnable Products

• Personalized or custom‑made items
• Perishable goods
• Digital downloads and software licenses
• Health and personal care products that have been opened

3. Return Process

3.1. Initiating a Return

To start a return, contact our Customer Support team at [email protected] or call +1 (212) 725-0310. Provide your order number, the reason for the return, and any supporting photos if applicable.

3.2. Shipping the Return

Upon approval, you will receive a prepaid return label via email. Pack the item securely and attach the label. Ship the package using the carrier indicated in the instructions. You are responsible for ensuring the package is delivered to the carrier.

3.3. Inspection and Refund

Once the returned item is received, briskmart will inspect it within 5 business days. If the item meets the return criteria, a refund will be processed using the original payment method. Refunds may take 5–10 business days to appear on your statement, depending on your bank.

4. Exchanges

Exchanges are handled as a return followed by a new purchase. If you wish to exchange an item, follow the return process and place a new order for the desired product.

5. User Responsibilities

• Provide accurate contact information when placing an order.
• Notify briskmart promptly of any issues with your order.
• Securely package returned items to prevent damage during transit.
• Retain proof of shipment until the refund is confirmed.

6. Legal Disclaimers

briskmart reserves the right to amend this Refund and Returns Policy at any time without prior notice. The policy does not affect any statutory rights you may have under applicable consumer protection laws.

For further assistance, please contact us at:

Email: [email protected]
Phone: +1 (212) 725-0310
Address: 817 South 21st Road, New York, New York 10025, United States